Refund Policy

REFUND POLICY
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RETURNS

Our policy is valid within 14 days after signing. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

Sunnhan guarantees total customer satisfaction with the items you purchase from sunnhan.com. 


In order to return an item customer is responsible for shipping back to us.

If you have received your item(s) defective or incorrect: 

-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at service@sunnhan.com


*Further instructions will be given through email. 

If you have received your item and would like a refund or exchange: 

-Email us at service@sunnhan.com


*Further instructions will be given through email 

Note: Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next, contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at service@sunnhan.com

There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional items cannot be refunded.

Coupon Codes 

-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 

-Only one code can be used on a purchase 

-Coupon codes cannot be applied to previous purchases

CANCELLATION

Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.

when browsing our website so that the prices can convert to your (the visitor) local currency.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at

service@sunnhan.com